FREE DELIVERY Above 99€ in Europe

Terms and conditions

Prices:
All prices are in Euro and including Danish vat of 25%, unless otherwise stated.


Payment:
Dranella accepts payment by Dankort, MasterCard, Maestro, Visa, Visa Electron, V PAY, JCB, China UnionPay, American Express. Payment will be debited and cleared from your account, on dispatch of the goods. Dranella Webshop encrypts all information with SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction trough PBS. We reserve the right to have the total amount of the order paid by bank transfeer to Sydbank, Denmark. The order will be shipped upon receipt of payment.


Delivery charges:
9/19 Euro - FREE DELIVERY above 99/249 Euros of purchase.
Delivery out of Denmark with GLS - UPS. Delivery in Denmark with GLS.


Delivery:
Dranella will deliver to you within 2-4 weekdays. We take the liberty of sold out goods and delayed delivery time from Dranella.


Defect Items:
As a customer you have the right to return items with manufacturing defect. Items will be accepted if the goods are sold and delivered with defects that appears, within a period of 2 years. The defect items must be due to material or manufacturing defects.


Cancellation and returns:
We offer you 33 days to regret your purchase. If you regret your purchase in full, we will return the amount of the goods and delivery cost. We do not pay the return freight.

Any dispute between FashionShopping and the customer is subject to Danish law.


Return of goods:
Items must be returned to the following address.

Designersmarket Online
Niels P Thomsens Vej 3
7500 Holstebro
Denmark


Please be noted we do not accept parcels returned by cash on delivery (COD). On returning defect items please state clearly the reason, this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Please always send your package return as a track and trace delivery. Tracking will then be possible and waives any doubt that the parcel has been received to Dranella.

How to submit a complaint

Did we not live up to your expectations? If so, please contact Fransa first, and we will do everything we can to resolve your issue.

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority / Center for Complaints, Carl Jacobsen Vej 35, 2500 Valby.

Find more information on the website www.forbrug.dk

The EU Commission’s online complaint portal can also be used when submitting a complaint.

This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr . When submitting your complaint, please enter our email address: shop@dranella.com

ABOUT DRANELLA

Dranella was founded in 1956 by Søs and Ib Drasbæk. The couple stood out in the Danish women’s fashion inspired by the young London fashion from the 1960’s. In 2000 it was sold to Fransa Clothing Company in Odense, which
was later acquired by the Brandtex Group (BTX Group). Since 2012 Dranella is a part of the successful brand portfolio at DK Company A/S.

Dranella is all about personality and aims at the ageless, feminine and self-confident woman. She underlines her femininity with details and brings an edge to her outfit. Her passion is fashion in an understated yet trendy way.
The foundation of Dranella is jeans and pants mixed with feminine tops, in every possible way.

Dranella ∙ Niels P Thomsens vej 3 ∙ 7500 Holstebro ∙ DK ∙ +45 97 41 04 15 ∙ shop@dranella.com